Frequently asked questions

Unfortunately, once an order has been placed on the Hip Hop Hoops website, it cannot be cancelled or modified. We process orders quickly to ensure prompt delivery, so please double-check your items and shipping information before completing your purchase.

Orders typically ship within [number of business days] business days of being placed. Once shipped, delivery times vary depending on your location and the shipping method selected at checkout. You will receive a shipping confirmation email with tracking information as soon as your order has been dispatched.

If you receive a defective or damaged item, please contact us within 14 days of receiving your order with photos of the damaged item and its packaging. Our customer service team will assist you in arranging a replacement for the damaged item at no additional cost.